Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Pedal Power Repair processes personal data when people use the website, contact the workshop, or request bicycle servicing and repairs.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01 · Collection

Personal Data We Collect

We may process contact details, booking information, bicycle and service details, intake notes, inspection findings, quote and approval records, collection summaries, payment-related records, and limited technical data such as device and usage information. Where needed for service handling, we may also keep correspondence and records of requested repairs, adjustments, and parts decisions.

The categories collected depend on whether a person makes an inquiry, books a service, or visits the site.
02 · Sources

How We Collect Data

We collect data when a user submits a contact form, sends an email, calls, books a visit, brings in a bicycle, approves work, or collects a completed service. We also generate records during inspection, repair, quality checks, and service summary preparation, and we may receive limited technical data from the website and its basic security functions.

Information comes directly from users and from the workshop process itself.
03 · Cookies

Types of Cookies

Essential cookies support page delivery, form handling, and security functions. Functional cookies may remember basic preferences. If analytics cookies are used, they are limited to understanding general site use and improving performance rather than identifying users for marketing purposes.

Cookie use is kept to a standard level for a small service website.
04 · Controls

Cookie Controls

We use only standard cookie categories for site operation, basic analytics, and remembering limited preferences where applicable. Browser settings may be used to block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.

Cookie choices can be adjusted through browser settings and, where available, site controls.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange bookings, inspect bicycles, prepare quotes after inspection, carry out repairs and adjustments, record approvals, provide service summaries, manage payments, maintain business records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems and improve the reliability of the site.

Processing is limited to workshop operations, website operation, and legal compliance.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where parts suppliers or related service partners are involved, disclosure is limited to the information needed to confirm compatibility, availability, or service completion.

Operational recipients are limited to what is necessary for the service flow.
03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims.

Disclosure may occur when a legal duty or valid request requires it.
User Rights

Your Rights

Depending on the situation, users may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Where processing is based on consent, that consent may be withdrawn for future processing.

Available rights depend on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise a privacy right, a user should send a clear request through the contact details in this policy and describe the data or processing concern. We may need reasonable verification before responding, and we will handle the request within the timeframe required by applicable law.

Requests are reviewed before action is taken to confirm identity and scope.
Data Retention

Data Retention

We retain personal data for the period needed to handle the inquiry, complete the service, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, it is deleted or anonymized according to our retention practices and the limits of applicable law.

Records are kept only for as long as needed for service, legal, or operational reasons.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in effect is the one published at the time the data is processed.

We review this policy when our practices or legal obligations change.

Contact Information

Privacy email
[email protected]
Privacy phone
+262 693 65 60 09
Postal address
70 Route de Domenjod, 97490 Saint-Denis
Privacy contact

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
GDPR
Regulation

GDPR Overview

We process personal data on lawful bases that may include performance of a service request, compliance with legal obligations, legitimate interests in operating and securing the website and workshop, and consent where it is required for a specific processing activity.

Regulatory context
Because the business is established in Réunion and serves users in the European Economic Area, GDPR principles apply where the regulation is relevant to the processing activity.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is intended for users whose data is processed under GDPR.
Your privacy rights

GDPR Rights

Where GDPR applies, users may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. We may ask for information needed to verify the request and to protect the privacy of others.

GDPR rights are handled in line with the nature of the request and any legal limits.